Shipping & Payment

This page describes how orders placed in the PAMPERO online store, operated by PAMPERO DOO BEOGRAD, Vojvode Petka 14, 11118 Belgrade, are delivered and paid for. For any delivery question you can reach us at office@pampero.rs or +381 11 329 00 75, weekdays 09:00-17:00 and Saturdays 09:00-14:00.

The Serbian version of these terms is the authoritative text; this English version is provided for convenience.

We deliver by courier service throughout the Republic of Serbia, to the address you provide when ordering. We do not currently deliver outside the Republic of Serbia. The courier hands the parcel over at the stated address; if you are not available, the courier service will contact you to arrange redelivery in line with its own rules.

Orders for items that are in stock are as a rule handed over to the courier within 1 to 2 business days of order confirmation. Once dispatched, delivery usually takes 2 to 5 business days depending on the destination. Orders received at weekends or on public holidays are processed on the next business day.

These times are indicative; if there is a delay, we will contact you using the details left with your order.

Part of our range is sold on backorder, such items are clearly marked as made-to-order (“Po porudžbini”) on the product page and are sourced after you place your order, which is why delivery takes longer. Delivery for backorder items is up to 30 days from order confirmation; we will contact you with the exact date.

If an order contains both in-stock and made-to-order items, we ship it as a single parcel once everything is ready, unless we agree otherwise, feel free to contact us if you would like the available items shipped separately.

The delivery charge is 490 RSD per order, regardless of the number of items. This is the amount currently in force; the exact delivery charge for your order is always shown in the cart before you confirm the order and does not change after confirmation.

Cash on delivery is currently the only payment method available in our online store: you pay the full order amount in cash to the courier when you collect the parcel. There is no surcharge for cash on delivery. The total amount payable to the courier is shown in the cart and in the order confirmation.

Card payments will be introduced at a later date; we will announce their availability on this page.

You can check the status of your order at any time on the order-lookup page by entering your order number and the email address used when ordering, no customer account is needed. We also notify you by email of important status changes (confirmation, dispatch).

The fiscal receipt or invoice for the delivered goods is enclosed with the parcel. Please keep it, it serves as proof of purchase for complaints or withdrawal; your order number together with the email address used when ordering can also serve as proof.

Please inspect the parcel when you receive it, in the courier’s presence. If you notice visible damage to the packaging or contents, report it to the courier immediately and ask for the damage to be recorded (a damage report), and if possible do not accept such a parcel.

Notify us of the damage without delay at office@pampero.rs, quoting your order number and attaching photographs of the damaged packaging and goods. We resolve transport damage at our own expense, by replacing the goods or refunding the payment, in line with the conformity rules described on the Returns page.